Our Custom neck gaiters and Print All Over Items take 5 to 10  business days  to create and about 7 to 10 business days of traveling time. 

Once your order has shipped, you will receive your tracking number to the email you provided during checkout.

Shipping

Due to the events regarding COVID-19, delays are worldwide with production/shipping times extending up to as long as 2 weeks.

US customers can expect to receive their item(s) in 7  business days or less. We do not currently offer expedited shipping.

Canadian customers can expect to receive their item(s) in 10 business days or less. We do not currently offer expedited shipping.

International customers can expect to receive their item(s) in 20 business days or less. We do not currently offer expedited shipping.

International customers are responsible for any duties associated with purchase.

Please note that US customers receive tracking via USPS. 

In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.

Expedited shipping 

Currently not available at this time.

Returns

ALL SALES ARE FINAL however, Pan African Gifts will accept returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered, faulty printing, tears/holes in item). All items will be replaced with the same item in the same color. No exceptions.

We do not offer returns OR exchanges on items due to incorrect size chosen, change of heart on color (where applicable), etc. Please make sure that you use our sizing charts or contact us via email if you’re unsure before purchasing.

If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order. We only send to the address YOU provide during order processing.

*If it is agreed under a special circumstance that your product should be returned directly to Pan African Gifts, items should be shipped to:

Pan African Gifts
ATTN: Shipping & Receiving Dept. 
P.O Box 741734
Los Angeles, CA 90004

Order Cancellation

We will not cancel ANY order after receiving payment due to automatic production of merchandise.

Additional

In some instances with graphic images (not font), the actual graphic may be increased in size for clarity in our store. This is not considered a defect in quality or product. Please note that colors may not be exact, but extremely close, due to digital mockup limitations and varying screen resolutions. 

If for any reason there is a defect in our product, customer has approximately 15 (calendar) days from date of package RECEIPT to notify us of the defect. 

Additionally, we are NOT responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.